Our policies

Appeal an Assessment Outcome

Before you lodge an official academic appeal we recommend that you contact your trainer via your classroom to get feedback on your assessment.

Make an Appeal

To make an academic appeal you must complete and submit the OTI Academic Appeal Application Form via email to support@opentraining.edu.au.

What happens next?

  • Once we have received your Academic Appeal we will contact you within 5 working days.
  • Once we’ve spoken to you we’ll conduct an investigation of your appeal, including having a new trainer and assessor mark your assessment and liaising with the relevant staff member/s.
  • You’ll receive written notification of the outcome, including the reasoning, within 20 business days. You’ll be kept informed of our progress.
  • We’ll advise you of any future actions that need to be taken.

What happens if I’m not happy with the outcome?

If you aren’t satisfied with the outcome you can lodge a complaint.