Support

Refund policy

Withdrawal

To be eligible for a refund when you withdraw from a course, the amount you’ve already paid has to be greater than the balance you owe after withdrawing.

Payment Plans

If you’re paying for your course by a payment plan, you’ll need to pay the balance owed (including any administrative fees), in accordance with our Refund Policy. Your payment plan will be cancelled once the outstanding balance has been paid.

Applying for a Refund

To receive a refund, you'll need to:

What happens next

  • Once we have received your Refund Application we'll contact you within five working days.
  • After we've spoken to you, we'll investigate your application, including looking at any supporting documentation and liaising with other relevant staff.
  • We'll keep you informed of our progress and you'll then receive a written notification of our decision and the reasons within 20 working days.
  • We'll also advise of any further actions that may need to be taken.

If you're not happy with the outcome

If you’re not satisfied with our decision, you are able to make a complaint and we will look further into the decision.

Standard Refunds eligility

You'll be eligible for a standard refund in the following situations:

  Structured At your own pace (12 months) At your own pace (24 months)
Module 1 You can withdraw and receive a refund of the entire course fee if you withdraw within the first seven days of the module start date. You can withdraw and receive a refund of the entire course fee if you withdraw within the first seven days of your course start date. You can withdraw and receive a refund of the entire course fee if you withdraw within the first seven days of your course start date.
Module 2

You’re entitled to a refund if you paid up front and withdraw prior to the first day of the module start date, and any module not started.

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

You’re eligible for a refund of this and any future modules if you paid up front and withdraw before the earliest of these two milestones:
  • Within three months after the initial enrolment
  • The start date of Module 2

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

You’re eligible for a refund of this and any future modules if you paid up front and withdraw before the earliest of these two milestones:
  • Within six months after the initial enrolment
  • The start date of Module 2

If you are on a payment plan, you're eligible for a refund if the amount you paid is greater than the balance you owe.

Module 3

You’re entitled to a refund if you paid up front and withdraw prior to the first day of the module start date, and any module not started.

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

You’re eligible for a refund of this and any future modules if you paid up front and withdraw before the earliest of these two milestones:
  • Within six months after the initial enrolment
  • The start date of Module 3

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

You’re eligible for a refund of this and any future modules if you paid up front and withdraw before the earliest of these two milestones:
  • Within 12 months after the initial enrolment
  • The start date of Module 3

If you are on a payment plan, you're eligible for a refund if the amount you paid is greater than the balance you owe.

Module 4 You’re not entitled to a refund once this module has begun. You’re eligible for a refund of this module if you paid up front and withdraw before the earliest of these two milestones:
  • Within nine months after the initial enrolment
  • The start date of Module 4

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

You’re eligible for a refund of this module if you paid up front and withdraw before the earliest of these two milestones:
  • Within 18 months after the initial enrolment
  • The start date of Module 4

If you are on a payment plan, you’re eligible for a refund if the amount you paid is greater than the balance you owe.

*12 month course - Please note you are not eligible for a refund if you withdraw nine months after your enrolment start date, or you have had access to all four modules.

*24 month course - Please note you are not eligible for a refund if you withdraw 18 months after your enrolment start date, or you have had access to all four modules.

Extenuating Circumstances

Extenuating Circumstances takes into account serious events beyond your control that occurred after the first 7 days of your course start date, affecting your ability to continue with your studies.

These can include any of the following:

  • Medical circumstances that became known or changed after the first 7 days of your course start date and prevented you from completing your studies
  • Family or personal reasons, such as death or severe medical problems or unforeseen financial difficulties, which made it impossible for you to continue your studies
  • Other extenuating circumstances

You must be able to provide independent evidence stating that you would have been unable to successfully complete your studies.

Extenuating Circumstances does not include:

  • Changing your work hours;
  • Changing your job;
  • Relocating or changing address;
  • Changing your mind regarding the course or the reasons you are undertaking the course;
  • Other employment circumstances such as redundancy, resignation, or termination. *except where it can be demonstrated that this situation has led to considerable family/personal circumstances (i.e. severe financial hardship or a significant medical condition).

Where Extenuating Circumstances is granted, Open Training Institute may agree to:

  • Extend the time allowed for course completion;
  • Waive future payment instalments; and/or
  • A pro rata refund of course costs based on portion of the course already undertaken or accessed. *Please note, depending on status of current payments, students may be left with an outstanding amount or be required to continue payments up to the date of their circumstances occurring.

Application Period

All Extenuating Circumstances applications must reach Open Training Institute within 12 months from the date of your circumstances occurring.

Extenuating Circumstances Application Form