How we support you

Further support services

If you need emergency support out of business hours or specialist services, you can contact these support services:


Literacy & Numeracy Help

Reading Writing Hotline

The Reading Writing Hotline provides information on:

  • Reading and writing classes for adults in your local area
  • Distance learning if you are unable to attend classes
  • How to become a literacy volunteer
  • Commonwealth-funded English as a second language (ESL)programs for migrants
  • Commonwealth-funded programs for Centrelink clients
  • Literacy in the workplace programs

Contact details
Free Helpline: 1300 6555 06
Email: rwhotline@tafensw.edu.au
Website: Reading Writing Hotline Website

Adult Migrant English Program

The Adult Migrant English Program (AMEP) provides up to 510 hours of free English language tuition to eligible migrants and humanitarian entrants to help them learn foundation English language and settlement skills to enable them to confidently participate in Australian society.

Contact details
Phone: 13 38 73
Email: skilling@industry.gov.au
Website: Adult Migrant English Program Website


Personal Help

Lifeline Support Line

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Contact details
Phone: 13 11 14
Online Enquiry: Online enquiry form
Website: Lifeline Website

National Mental Health Commission

The National Mental Health Commission provides contact details for 24-hour emergency assistance, crisis support and counselling services in every state and territory. 

Contact details
Website: National Mental Health Commission

Suicide Help Line

SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.

Contact details
Phone: 1300 651 251
Email enquiries@ontheline.org.au
Website: Suicide Helpline Website

13 HEALTH

13 HEALTH provides health information, referral and teletriage services to the public in Queensland.

Contact details
Phone: 13 43 25 84
Website: 13 Health website

Beyond Blue Carers Australia

Short term counselling and emotional and psychological support services for carers and their families in each state and territory.

Contact details
Phone: 1300 22 4636
Online Enquiry: Online enquiry form
Website: Beyond Blue website

Headspace

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

Contact details
Phone: 1800 650 890
Email info@headspace.org.au
Website: Headspace Website

Kids Helpline (under 25's)

A free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

Contact details
Phone: 1800 55 1800
Email admin@boystown.com.au
Website: Kids Helpline Website

MensLine Australia

A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.

Contact details
Phone: 1300 78 99 78
Email talkitover@mensline.org.au
Website: MensLine Website

Counselling Online

Counselling Online is a service where anyone seeking help or information about alcohol or drug related issues can access a professional counsellor 24 hours a day, 7 days a week, free of charge, across Australia. Counselling Online provides live, one to one text-based counselling.

Contact details
Phone: 1800 888 236
Website: Counselling Online Website

Gambling Help Online

Providing free, anonymous, 24/7 online support, self-help tools and information for identifying and dealing with problem gambling Australia-wide.

Contact details
Phone: 1800 858 858
Online Enquiry Online form
Website: Gambling Help Website


Relationship Help

Relationships Australia

Relationships Australia is a leading provider of relationship support services for individuals, families and communities. They aim to support all people in Australia to achieve positive and respectful relationships.

Contact details
Phone: 1300 364 277
Website: Relationships Australia Website


Financial Help

Money Help

It provides free, confidential and independent financial counselling advice to Victorians who are experiencing financial difficulty.

Contact details
Phone: 1800 007 007
Website: Money Help Website

Money Smart

MoneySmart website helps ordinary Australians take steps to improve their personal finances. They provide you with independent information so you can be better informed in making decisions.

Contact details
Phone: 1300 300 630 (from inside Australia)
Website: Money Smart Website

Credit and Debt Hotline

The Financial Rights Legal Centre is a community legal centre specialising in financial services, particularly in the areas of consumer credit, banking, debt recovery and insurance.

Contact details
Phone: 1800 007 007
Website: Credit and Debt Hotline Website

Financial Counsellors' Association of New South Wales

The counsellor treats the concerns of the consumer in a holistic manner, viewing the social and health issues alongside the financial problems and assisting with appropriate referrals.

Contact details
Phone: 1300 914 408
Website: FCAN Website


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