Further support services
If you need emergency support out of business hours or specialist services, you can contact these support services:
- Literacy & Numeracy Help: Reading Writing hotline (1300 6555 06)
- Personal Help: Lifeline Support Line (13 11 14)
- Relationship Help: Relationships Australia (1300 300 630)
- Financial Help: MoneySmart (1300 300 630)
- Job Searching: Australian Job Search
Literacy & Numeracy Help
Reading Writing Hotline
The Reading Writing Hotline provides information on:
- Reading and writing classes for adults in your local area
- Distance learning if you are unable to attend classes
- How to become a literacy volunteer
- Commonwealth-funded English as a second language (ESL)programs for migrants
- Commonwealth-funded programs for Centrelink clients
- Literacy in the workplace programs
Adult Migrant English Program
The Adult Migrant English Program (AMEP) provides up to 510 hours of free English language tuition to eligible migrants and humanitarian entrants to help them learn foundation English language and settlement skills to enable them to confidently participate in Australian society.
Lifeline Support Line
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
National Mental Health Commission
The National Mental Health Commission provides contact details for 24-hour emergency assistance, crisis support and counselling services in every state and territory.
Website: National Mental Health Commission
Suicide Help Line
SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.
13 HEALTH provides health information, referral and teletriage services to the public in Queensland.
Phone: 13 43 25 84
Website: 13 Health website
Beyond Blue Carers Australia
Short term counselling and emotional and psychological support services for carers and their families in each state and territory.
Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.
Kids Helpline (under 25's)
A free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.
A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.
Counselling Online is a service where anyone seeking help or information about alcohol or drug related issues can access a professional counsellor 24 hours a day, 7 days a week, free of charge, across Australia. Counselling Online provides live, one to one text-based counselling.
Phone: 1800 888 236
Website: Counselling Online Website
Gambling Help Online
Providing free, anonymous, 24/7 online support, self-help tools and information for identifying and dealing with problem gambling Australia-wide.
Relationships Australia is a leading provider of relationship support services for individuals, families and communities. They aim to support all people in Australia to achieve positive and respectful relationships.
Phone: 1300 364 277
Website: Relationships Australia Website
It provides free, confidential and independent financial counselling advice to Victorians who are experiencing financial difficulty.
Phone: 1800 007 007
Website: Money Help Website
MoneySmart website helps ordinary Australians take steps to improve their personal finances. They provide you with independent information so you can be better informed in making decisions.
Phone: 1300 300 630 (from inside Australia)
Website: Money Smart Website
Credit and Debt Hotline
The Financial Rights Legal Centre is a community legal centre specialising in financial services, particularly in the areas of consumer credit, banking, debt recovery and insurance.
Phone: 1800 007 007
Website: Credit and Debt Hotline Website
Financial Counsellors' Association of New South Wales
The counsellor treats the concerns of the consumer in a holistic manner, viewing the social and health issues alongside the financial problems and assisting with appropriate referrals.
Phone: 1300 914 408
Website: FCAN Website